What is hospitality management?
Hospitality management is about managing all the tasks that are associated with the hospitality business. It mainly focuses on welcoming customers and taking care of their experiences. But it is not limited to only these works. It also includes the administrative, operational, and commercial activities of a business.
These are the fundamental tasks that a hotel management worker has to perform
- Optimize business performance
- Taking care of customer complaints and inquiries
- Assisting daily functioning
- Checking on health and safety compliances
- Coming up with innovative ideas for better business performances
- Interviewing and training new employees
Skills you need to work in a hospitality management industry
- Good Communication Skills
- Attention to details
- Proficiency in technical skills
- A can-do attitude
- Good in time management
- Good team worker
These are some of the career paths you can follow if you have pursued a hotel management degree
- Front office manager
- Restaurant manager
- Property Operation Manager
- Catering Assistant
Front office manager
In the hospitality industry, operating the front office of a hotel like a casino, an eco-adventure, and an event company is the task of a front office manager. A front office manager has to deal with guests, arrange the schedule of the staff, and act as a connection between the general manager and staff.
Restaurant managers have to deal with customers’ problems. He oversees the food prep and plating. A restaurant manager knows who can be a good fit for the restaurant to perform daily tasks. Hiring an ideal candidate is an additional work for a restaurant manager.
Property Operation Manager
A property manager needs to have good organizational skills and a good sense of time management. His main task is to inspect properties such as resorts and hotels and whether they are working according to the standards.
A director of housekeeping’s work is to oversee housekeeping needs to perform regular business and activities. Hygiene is one of the main factors that will help the hotel to be a well-known institution. So, a housekeeper’s task is to perform all the cleaning tasks. As a director of housekeeping works these are the skills a housekeeper must have- leadership quality, managing a team and working individually.
A catering assistant prepares and serves meals for events. Good knowledge in food preparation, food service, and food service is a must for catering business. Beside it loading and unloading of food, preparing and serving of salads and sauces, cutting and peeling foods and setting up dinner tables and buffets are among the important tasks.
After the coronavirus outbreak in 2020, the hospitality management industry saw a decrease in its jobs by 48% but it has also seen a rise in its employment since January 2021. So before working in the hotel management industry you need to know about a few things.
- You can apply for an internship or an entry-level job, to make sure you are comfortable working in this industry.
- Identify the special skill that will help you to grow in this industry.
- Get a better understanding of the industry by talking with experienced professionals.
If you are finding a good hotel management college in Kolkata then the Indian Institute of Hotel Management should be your first choice. Indian Institute of Hotel Management offers a wide range of opportunities for those who want to excel in hospitality management industry and grooms the personality of their students so they can achieve and adjust with the changing demands of the hospitality sector.