Imagine this: A guest from Japan checks into a luxury hotel in New York. The receptionist, unaware of Japanese customs, extends a firm handshake instead of offering a simple bow. The guest, though polite, feels

Imagine you check into a hotel, and before you even ask, the concierge already knows your favourite drink, your preferred pillow type, and that you love a 7 AM wake-up call with freshly brewed espresso.

Introduction If there’s one thing the world has learnt from recent health crises, it’s that hospitals don’t just need doctors and nurses—they need solid management. A global health issue can throw even the best healthcare

Introduction  So, you want to pursue a career in hospitality? You’ve probably already researched hospitality management admission processes, course requirements, and eligibility criteria. But here’s something you might not have considered—your emotional intelligence could play

Introduction  Aviation is not what it used to be. Gone are the days when managing an airport was all about manual ticketing, bulky logbooks, and radio communications that sounded like a garbled mess. Today, aviation

Introduction  The hospitality industry is witnessing a transformative shift as more women step into leadership roles. Nevertheless, there have been difficulties along the way. Despite their growing presence, women in hospitality often face barriers like